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This
is the heart of the voicemail portion of the system. It is within this option that you can retrieve and manipulate
your messages and work with message broadcast.
You may choose to work with the following options to
manipulate messages in each of the message categories - New, Saved
or Deleted. New and Saved messages are saved for 30 days from the
date received and will be automatically erased after 30 days whether
or not you have listened to them.
Messages that are deleted because they are over 30 days old ARE
NOT placed into “Deleted Messages” – they are permanently
removed from the system and are not retrievable. Messages that you
delete will save for a period of 5 days, after which they will be
purged permanently from the system.
If you choose to delete a message from your Deleted message
center, that message will also be permanently erased from the
system. When accessing
a deleted message, you will be given the opportunity to restore the
deleted message. Just like “regular” new messages, they can
be saved for a period of 30 days.
Ability to have nine mailbox extensions off your mailbox.
Example: Thank you for call ABC Company if you would like to hear more about the opportunity press 1, for product information press 2.
This
is a great marketing tool for advertising.
Message Broadcast
The
Message Broadcast center gives you the opportunity to create
broadcast lists for mass message distribution.
You are not charged for sending messages to other mailboxes,
you are charged only for the amount of time spent recording the
message. Messages sent to telephone numbers will be charged at your voicemail
rate
Message Notification
If you would like a notification sent to your pager, e-mail
address, cellular phone and/or to another number when someone leaves
you a message, you can program those numbers into the system through
this feature. You can
have any combination of notification types active simultaneously.
This
menu contains options that allow you to select the order in which
your messages are played, elect to block someone from leaving you
messages from either inside or outside of the system, and select the
time zone in which you will be listening to your messages so that
you hear the date and time in your local time.
Faxes
can be delivered into your mailbox from a fax machine or from within
the system via fax broadcast or from Option 9 for billing
statements.
To place a fax into your mailbox dial your toll free
number from a fax machine. As
soon as the greeting begins to play, interrupt the greeting by
pressing the # key. You
will then be instructed to press 1 if you would like to record a voicemail
cover page otherwise press the START key on your fax
machine and replace the handset.
The fax transmission will begin immediately.
While listening to your voice messages the system
will notify you if the message is a fax mail message and gives you
an option to take delivery and/or use any of the other options
available to you in the message center.
Take Delivery: This option prompts you to enter the
area code and phone number of the fax machine for delivery.
Follow
Me
This feature allows you to forward incoming calls directly to an outside telephone number (or sequence of numbers) of your choice. You can program up to 9 different lists with up to 99 numbers on each list. Only one list may be active at a time. You will use your pin code to accept an incoming call. No one can accept a Follow-Me call on your behalf unless they know the code
Your
caller will hear “(Your name recording) has turned the Follow Me
feature on. Press 1 to
be connected or hold to leave a message. When the caller presses 1,
they will be instructed to record their name and be asked to hold while their
call is being connected. If a call is rejected by all of the numbers
programmed, the caller will be told that their call was unable to be
connected and be given the opportunity to leave you a message.
Speed
Dialing
You can program your most frequently
called numbers. Once
you have programmed those numbers, instead of dialing an area code
and telephone number to place a long distance call, you can press *
(star) followed by the single key location of the number you wish to
reach.
3-Way Plus Calling enables you to
create mini-conferences on the fly.
This service operates on the same concept as 3-way calling
from your home. It’s
much better than regular old 3-way, though!
Through your virtual office you can now connect not just 3,
not just 4, but up to 7 people on the same call!
Conference
Calling
You
can have up to 32 callers on a conference call. You will be billed a
per minute-per line charge for participants using the 972 or the
toll free number.
[1] Join a conference call in progress.
You will
need to provide each participant with the time and date of your call
as well as a conference security code.
If you choose, you may conduct your call as an unsecured
call, but My Voicemail Network does not recommended establishing
unsecured calls. If
there is more than one unsecured conference call in progress or more
than one call with your security number, the system will then speak
the name of all calls in session and the participants can select the
appropriate call.
[2] Establish a conference call.
The system will ask you to record a name for your call and to choose a
security access code up to 10-digits in length. Hint: You must establish the conference call before
others can join in, so we recommend that you establish the call a
few minutes ahead of the scheduled conference call time.
Long Distance
This feature is for dialing out and allows you to place long distance calls at competitive travel card rates with no surcharge per call. You are not charged your voicemail rate on top of the phone card rate. TIP: When you finish with one call you can immediately get back to the Main menu to make another call or work with your voicemail features by pressing ## to terminate the call.
Allows you to maintain a complete on-line
phone book to enter all of your contacts information. From your phone book
you can build all of your communicative
services (broadcast list, speed dial, follow me, etc.) simply over
the internet.
CALENDAR
Your on-line calendar allows you to list appointments, meeting, training, conference calls, etc. This calendar can then be shared with any of your contacts.
This
option is used to personalize your mailbox.
You can record your own greeting; change your security code,
program message notification and many other features.
You may select from the following options:
Mailbox
Greeting:
You may select or record a greeting to be played for
your callers.
Record Name:
It is important for everyone to activate this feature as your name
recording is used in several places within the system.
In fact, if a name recording is not made, it will not be
possible for anyone to “find” you using the last name search
function. For example,
this recording plays when someone adds your mailbox to a broadcast
list and announces you to the recipient of the messages you send.
Change Security Code: You can and should change your security code (PIN) regularly to keep your mailbox secure.
Your
current statement as well as the previous 11 months are
always available on-line.
ENHANCED FEATURES
Zero Out
- Allows callers, after hearing your greeting the opportunity
to push 0 to
immediately connected to a remote location.
TOLL SAVER
- Gives you the opportunity to save toll charges when
checking to see if you have messages.
If your voicemail rings, then you have no messages and can
simply hang up to save toll charges.
CDR's - You can view a detailed list of all calls made to your mailbox, showing the date the call came in, the duration of the call, and Caller ID.
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